In this article, we will concentrate on the simple ways to scare away business. Without mincing words, your clients can lose interest in your offers before you have the chance to introduce your brand to them. You need to ask yourself if you are not guilty of these negative telecommunication approaches.
ALLOWING YOUR SPOUSE, MOM, SON OR BABYSITTER PICK YOUR CALLS
Allowing these individuals to answer your calls is the fastest method to discourage clients from calling you again. When a family member who does not have a clue about your offers pick your phone, there is a likelihood that the customer on the other line will not want to call you again. It also shows your devotion to professionalism as a business owner.
USING A DIFFICULT PHONE SYSTEM WITH SEVERAL PROMPTS
It is discouraging to navigate through several prompts before gaining access to a customer service professional. You do not want to lose buyers by exploiting a complicated phone system which offers various hurdles.
PLAYING OF ANNOYING ON-HOLD MUSIC
Most callers do not want to listen to the Chipmunks sing holiday tunes while they wait for their turn. However, you may discover that your callers do not wait to be answered if your song choice for on-hold music is from Chipmunks.
LACK OF TRAINING FOR EMPLOYEES WHO ANSWERS THE CALLS
Most brands make this grave mistake by allowing the person who has no formal training of answering the phone talk to a prospect that is making an inquiry. In most cases, employees who argue can dent the image of the brand.
SENDING THE CALLER TO VARIOUS PERSONS
One of the annoying facts that callers do not like is to recap their ordeal to several employees as they are in search of someone who can assist them. When more employees are brought into the case, clients may lose interest and move to your rival in the business.
NOT HAVING KNOWLEDGE OF HOW TO USE YOUR PHONE SYSTEM
Your customers do not like to listen to a boring message each time they call to make a complaint. Try to learn how to transfer your calls and alter your voicemail greeting before it is too late.
IF YOU DO NOT PICK AND RETURN CALLS
If you are occupied and not available to return your calls and have a belief that your callers will send an email when you are not reachable through the phone, they might not call you again.
PLACING YOUR CALLS ON HOLD
If you are the type of business owner who keep your callers on hold for fifteen, you will lose their patronage and lose money in the process. When they leave without having someone to talk to them is even more disastrous for your brand.
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