Cloudbnet's Call center
An intelligent call center solution for businesses that interact with customers on a regular basis
Create a fantastic relationship with your clients.
Cloudbnet is an innovative business solution that enables clients to select the most convenient mode of communication with your brand. There are various means of communication which your customers can utilize to send messages to you, and these include chat, voice, SMS, etc. It is no longer news that self-service options and Intelligent IVR which are incorporated with smart routing functionality can assist your clients to reach out to the representative of your business who can resolve their issues as fast as possible.
We exploit trendy equipment to assist you in enhancing the scheduling of your staff, ensure your call center perform efficiently and survey clients. Our Contact Center at Cloudbnet can always work with other established and renowned CRM platforms without hassles.
YOUR CALL CENTER SOLUTION HAS GREATER CAPACITY
If the size of the customer support teams in your office does not necessitate having a comprehensive call center solution, you can enjoy the potentials of the Cloudbnet PBX and Live Reports to get the best out of your customer support teams.
Benefits of Wallboard
GAIN VALUE FROM THE TIGHT CLOUDBNET INCORPORATION ACROSS YOUR CORPORATION
Incorporated with the complete package of the Cloudbnet business communications solutions, our efficient contact center can help your call center maintain connection with the other departments in your corporation to achieve the following outcomes;
• Single bill from a vendor
• Enhanced first call resolution
• Excellent customer experience
• Improved agent efficiency
ENHANCED FLEXIBILITY DENOTES GREATER CONTROL
Cloudbnet Contact Center is renowned for equipping the contact center managers the right tools to ensure the accomplishment of tasks. Our system has been simplified that it is easier to alter the routing rules, time-of-day functions, staffing, IVR rules, voice greetings, etc. without engaging the services of an IT expert.
ENSURE YOUR CALL CENTER IS READY FOR BUSINESS.
Can your business entity cope if there is an emergency case of downtime in your call center? The Cloudbnet is cloud-based and enables your agents to gain access from different places apart from the office in the case of an emergency or a natural disaster cause work disruption. All calls are transmitted to two Cloudbnet data centers concurrently, and if one is not capable of working, the other will take over without recording disturbance of any sort. Cloudbnet Contact Center has an SLA of 99.9% uptime and a robust uptime history which is renowned for convenience and consistency that is absent in the on-premise systems.
ENJOY THE ENORMOUS POWER OF THE CLOUDBNET INTEGRATIONS IN EACH TEAM OF YOUR CORPORATION
Combination of Contact Center and cohesive communications are every brand’s dream.
You can trust our expertise at Cloudbnet to enhance your communication with your clients by merging the features of unified communications and contact center to ensure a unique customer experience which is as follows:
It offers agents the opportunity to meet the professionals in the company for a swift resolution of issues.
Help to manage the number of vendors, utilize the potentials in services such as Single Sign-On, one support organization, and on-network calling.
Reduce the expenses of telephone bills and offers an avenue to pay a monthly bill.
SAY GOODBYE TO INSTALLATION FROM PROFESSIONAL AND CONTINUING MAINTENANCE
Your phones will arrive at your destination in a matter of days in a ready-to-use form as they are already configured. You are required to insert your phones into a high-speed internet connection to start the process. The cloud system in your phone will ensure you do not need the installation of hardware components for ongoing maintenance as it has been programmed to show new features and updates by design.